How About a Book on Hypocrisy?

Every tuesday I do usability testing at work from 8am—5pm, with a one hour break for lunch. Eight people come in for about one hour each. they often come late which drives me crazy since it can cause a lateness domino-effect.

Yesterday a lady came in twenty minutes late. I was annoyed, but she looked completely frazzled, so I asked her what had happened. It turned out that one of our employees had given her slightly confusing directions and she, already being slightly confused in general, ended up driving around in circles for twenty minutes. I tried to calm her down, and told her not to worry about it, but she was still upset.

“I HATE that girl that gave me directions!”, she practically spat as we walked to the lab.

I start out each test by getting background information from the person. I asked her what her occupation was, and then tried not to laugh as she said, “I am an author. I write religious books. My last book was about forgiving people.”