Great customer service exchange forwarded to me by my friend Josh.
From: T-Mobile Customer Care
Reply-To: T-Mobile Customer Care
Subject: I just signed up for a T-Mobile plan, and I am absolutely amazed that I can’t… [Incident: 040203-001679]
Customer – 05:09 PM
I just signed up for a T-Mobile plan, and I am absolutely amazed that I can’t seem to find a normal ring tone. There seem to be thousands of songs I could use. Why isn’t there just one actual RING tone? You know, a ring, like a telephone sounds like? I don’t want a MegaTone(R), just a ring tone.
I have the Samsung x105, and no actual rings came with the phone, either. Please tell me I just can’t find where the actual ring tones are on your site. I think I would rather shove ice picks in each ear than be subjected to an electronic rendition of a Justin Timberlake song every time someone calls me (though in his case, it is actually an improvement).
If you do not offer any ring tones, for the love of all that is holy, please consider adding some.
Response (Ben) – 02/03/2004 07:05 PM
Dear Josh Callaway,
Thank you for taking the time to contact T-Mobile.
We understand that you are looking for a normal ring tone. Unfortunately we do not have the regular ring tone available. We understand your sentiments about the Timberlake ring tone and recommend that you search some of the many ring tone sites available.
If you have any other comments, questions, or concerns, please feel free to contact us.
Thank you for choosing T-Mobile.
T-Mobile USA, Inc.
Customer Care Specialist