Dear T-Mobile

Great customer service exchange forwarded to me by my friend Josh.

From: T-Mobile Customer Care
Reply-To: T-Mobile Customer Care
To: joshmcallaway@—.com
Subject: I just signed up for a T-Mobile plan, and I am absolutely amazed that I can’t… [Incident: 040203-001679]

Customer – 05:09 PM
I just signed up for a T-Mobile plan, and I am absolutely amazed that I can’t seem to find a normal ring tone. There seem to be thousands of songs I could use. Why isn’t there just one actual RING tone? You know, a ring, like a telephone sounds like? I don’t want a MegaTone(R), just a ring tone.

I have the Samsung x105, and no actual rings came with the phone, either. Please tell me I just can’t find where the actual ring tones are on your site. I think I would rather shove ice picks in each ear than be subjected to an electronic rendition of a Justin Timberlake song every time someone calls me (though in his case, it is actually an improvement).

If you do not offer any ring tones, for the love of all that is holy, please consider adding some.

Thank you.

Josh Callaway

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Response (Ben) – 02/03/2004 07:05 PM

Dear Josh Callaway,

Thank you for taking the time to contact T-Mobile.

We understand that you are looking for a normal ring tone. Unfortunately we do not have the regular ring tone available. We understand your sentiments about the Timberlake ring tone and recommend that you search some of the many ring tone sites available.

If you have any other comments, questions, or concerns, please feel free to contact us.

Thank you for choosing T-Mobile.

Sincerely,
T-Mobile USA, Inc.
Benjamin
Customer Care Specialist

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Josh

Amishrobot is a website by Josh Penrod, a User Experience and Product guy who can't be bothered to use any of his UX knowledge on his own site. More about me

5 thoughts on “Dear T-Mobile”

  1. Whatthehellsamatterwithya anyway? You want your phone to sound like a phone? Next thing you know, you’ll be wanting decent reception and a battery life measured in, I don’t know, hours (instead of minutes).

    It is obvious from your kibbitzing that you are not part of the target cellphone demographic. You must not be a thirteen-year-old girl.

    Besides, why do you need it to sound like a phone? Don’t the lights all flash in groovy patterns when it rings? There, this is the twenty-first century, ringing is sooo not necessary.

    I’m surprised that you can make such a complaint. There are an almost infinite variety of faceplates and cases for cell phones (available at a kiosk in your nearest mall/grocery store/gas station) which you can use to customize your phone if it doesn’t yet adequately reflect your quirky individualism and/or hipness.

  2. They do have some good rings though. I’m pushing for a ring that sounds like some hulking neanderthal pounding a huge piece of iron deep in the recess of some cave that existed before the continents split apart, followed by a pleasant mediterranean breeze. One day, I’ll be patient for now. The day that this is the normal ring will be a splendid day indeed.

  3. T-mobile with sagem mx2 and mx3 pay as you go,Ive tried to live with,but they only give 4 rings,only 2 if you have vibrate on before they go into mailbox also the setting dont cancell mailbox.

    Is it because they make more call money this way.

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